Terms & Conditions

Last Updated: October 14, 2026

Welcome to Safria. These Terms & Conditions govern your access to and use of the Safria website and related booking services.

By accessing or using our platform, you agree to these terms. If you do not agree, please discontinue using the platform.

1. About Safria

Safria is an online tourism discovery and booking-intermediary platform intended to connect travelers with local experience providers and guides.

Unless expressly stated otherwise, Safria does not directly organize, operate, or deliver each listed experience. The identity of the provider and the role of Safria will be clarified where relevant.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our services. If you are booking on behalf of another person, you are responsible for providing accurate information and ensuring that the relevant participants understand the applicable terms.

3. Experience Information

Experience descriptions, photographs, prices, schedules, durations, availability, meeting points, inclusions, and exclusions are provided for informational and booking purposes.

We aim to keep this information accurate, but availability and other details may change. Please request clarification before booking if any information is unclear.

4. Booking Requests and Confirmation

Submitting a booking request does not constitute a confirmed reservation.

A booking becomes confirmed only when explicit confirmation is communicated through the designated booking channel, subject to the agreed conditions and availability.

Safria may contact you to verify information, clarify requirements, or communicate changes before confirming a request.

5. Prices and Payments

Prices and currencies will be displayed or communicated for the relevant experience.

Where payment is required, the payment method, recipient, amount, currency, and deadline will be communicated during the booking process. Payment instructions may be provided through WhatsApp.

Unless expressly disclosed otherwise, Safria does not represent that it directly processes or holds customer payments.

You are responsible for checking payment details before transferring funds. Additional fees, if applicable, should be disclosed before you agree to pay.

6. Cancellations and Refunds

Cancellations, rescheduling, and refund eligibility are subject to the applicable Booking, Cancellation & Refund Policy and any specific terms communicated before confirmation.

Nothing in these terms excludes any refund or other right that cannot lawfully be excluded.

7. Responsibilities of Travelers

Travelers agree to:

1. Provide accurate booking and contact information.
2. Review the experience details and any relevant safety requirements.
3. Arrive at the agreed meeting point on time.
4. Treat providers, local communities, and other participants respectfully.
5. Follow applicable laws and reasonable safety instructions.
6. Notify the relevant contact promptly about delays, cancellations, or significant changes.

8. Responsibilities of Experience Providers

Independent providers are responsible for delivering the experiences they offer, providing accurate information about their services, communicating relevant requirements, and meeting applicable legal, professional, safety, and licensing obligations.

Providers must not misrepresent their qualifications, identity, prices, or services.

The existence of a listing on Safria does not, by itself, guarantee that a provider is licensed, insured, independently verified, or endorsed by Safria.

9. Safria's Role and Limitations

Safria facilitates discovery and communication between travelers and experience providers. Unless expressly agreed otherwise, the provider is responsible for the actual delivery of the experience.

Safria does not guarantee that every experience will meet every traveler's expectations or that every provider's statements are independently verified.

However, nothing in these terms excludes responsibility that Safria has under applicable law, including for its own representations, conduct, or obligations.

10. Changes and Disruptions

Experiences may be affected by weather, closures, transportation issues, provider availability, safety concerns, or other circumstances beyond a party's reasonable control.

Changes, alternatives, rescheduling, and refunds will be handled according to the applicable booking terms and mandatory law.

11. Website Content and Intellectual Property

Unless otherwise stated, Safria's original website content, branding, text, and design elements are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or modify protected content without appropriate permission, except where permitted by law.

12. Prohibited Use

You may not use the platform to engage in fraud, submit false information, infringe another person's rights, interfere with website operations, or engage in unlawful or abusive conduct.

13. Privacy

Personal information submitted through Safria is handled in accordance with our Privacy Policy.

14. Changes to These Terms

Safria may update these terms from time to time. The updated version will be published on the website with a revised effective or update date. Changes will apply as permitted by applicable law.

15. Governing Law

These terms are subject to applicable laws. Any governing-law and dispute-resolution arrangements will be applied only to the extent legally valid and enforceable.

16. Contact

For questions about these Terms & Conditions, contact Safria through the official contact details displayed on our website.

By using Safria, you acknowledge that you have read these terms and agree to the applicable conditions.