Privacy Policy

Last Updated: October 14, 2026

Safria respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared.

1. Information We Collect

Depending on how you use our website and booking services, we may collect:

Name and contact details, such as email address and phone number.
Booking details, including the selected experience, preferred date, number of participants, and special requests.
Communications you send us through WhatsApp, email, or other designated channels.
Payment-related confirmation details when needed to verify a booking.
Technical information, such as browser type, device information, and website usage data, where collected.

Please do not send passport details, financial credentials, or other sensitive information unless it is genuinely necessary and requested through an appropriate, secure process.

2. How We Use Your Information

We may use your information to:

Respond to enquiries and booking requests.
Communicate with relevant experience providers.
Confirm availability and coordinate bookings.
Communicate payment instructions and verify booking status.
Respond to complaints and customer support requests.
Maintain website security and improve our services.
Meet applicable legal obligations.

3. Sharing Information

We may share the information necessary to arrange your requested experience with the relevant provider.

We may also share information with service providers supporting our website or communications, or with competent authorities when legally required.

We do not claim that every third-party service operates under Safria's privacy practices. Third-party services may process information under their own terms and privacy policies.

4. WhatsApp and External Services

If you contact us or complete booking arrangements through WhatsApp, your communications may be processed by WhatsApp and its relevant service providers under their applicable policies.

You should review the privacy terms of any external service you choose to use.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, customer support, recordkeeping, and legal compliance.

Retention periods depend on the nature of the information and applicable legal requirements.

6. Data Security

We take reasonable measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website or electronic communication method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.

You may contact us to request assistance with these matters. We may need to verify your identity and may retain certain information where legally required.

8. Cookies and Analytics

Our website may use cookies or similar technologies for essential functionality, analytics, or other purposes. Where required, we will seek consent and provide appropriate controls.

The exact cookies and analytics services used will depend on the website's actual configuration.

9. Children's Privacy

Safria is not intended to collect personal information from children without the required legal basis or appropriate authorization. Bookings involving minors must comply with applicable law and any requirements communicated by the provider.

10. International Data Transfers

Some service providers may process information outside your country of residence. Where applicable, Safria will take the steps required by relevant data-protection laws.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services or legal obligations. The latest version will be published on this page.

12. Contact Us

For privacy-related requests or questions, contact Safria through the official contact details provided on our website.