Privacy policy

Privacy Policy

Last updated: October 29, 2026

At SAFRIA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal information: Your name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, order details, payment status, and delivery information.

Payment information: Payments are processed through third-party payment providers. We do not intentionally store full payment card details on our own systems.

Technical information: Your IP address, browser type, device information, and website usage data, where collected through cookies or similar technologies.

Communication information: Information you provide when contacting our customer support team.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.

Arrange shipping and delivery.

Process payments, returns, exchanges, and refunds.

Communicate with you about your orders and customer service requests.

Improve our website, products, and shopping experience.

Detect and prevent fraud, unauthorized activity, and security risks.

Comply with applicable legal and regulatory obligations.

Send promotional communications where permitted by law and, when required, with your consent.

3. Payment Security

SAFRIA may use third-party payment providers to process transactions securely. Your payment information is handled according to the relevant provider's privacy and security practices.

We do not intentionally retain complete payment card numbers or security codes on our own systems. Payment processing is subject to the terms and privacy policies of the provider you choose.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep essential website functions working, remember preferences, understand website traffic, and improve your browsing experience.

Where required by law, we will request your consent before using non-essential cookies. You can manage cookies through your browser settings or the cookie controls available on our website.

Disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment providers to process transactions.

Shipping and delivery companies to deliver your orders.

Website hosting and technology providers to operate and maintain our website.

Analytics and marketing providers where applicable and legally permitted.

Legal authorities when disclosure is required by law or necessary to protect our legal rights.

These parties may process information according to their own privacy policies and applicable legal requirements.

6. International Data Transfers

Some of our service providers may process or store information in countries other than your country of residence. Where personal information is transferred internationally, we will take steps required by applicable law to protect it.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, resolving disputes, maintaining business records, and meeting legal obligations.

When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information.

Object to or request restrictions on certain processing activities.

Withdraw consent where processing is based on consent.

Opt out of marketing emails by using the unsubscribe link included in our messages.

To exercise your rights, please contact us using the details provided on our website. We may need to verify your identity before fulfilling your request.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. SAFRIA is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact SAFRIA through the contact information provided on our website.

SAFRIA — Quiet style, lasting quality.